Frequently Asked Questions

Order & Shopping

I forgot my password, what should I do?

Click the "Forgot My Password" link on our member login page and enter your e-mail address. We will send you an email to create a new password.

How can I sign up for the email newsletter?

You can enter your e-mail address at the bottom of the site to be informed about new products, brands and special campaigns.

Do I have to be a member to order?

No, all you need is your email address. You can shop and track your orders without becoming a member. You can then complete your membership whenever you want and speed up your future purchases with your registered address.

Can I cancel or make changes to my order?

Yes, we can cancel or make changes to your order before it is shipped. Please contact us at or via our contact page.

Payment & Security

What payment methods do you accept?

You can shop on our site with VISA, Mastercard, AMEX credit cards.

Is it possible to pay at the door?

We do not have the option to pay at the door.

Is it safe to pay?

We work with iyzico, one of the leading companies, as payment infrastructure. Your credit card information is never kept on the servers of or the companies that serve it.

Will my personal information be safe?

Definitely. We keep customer information confidential in accordance with the Membership Agreement. It can only be disclosed when requested by official authorities and when we are obliged to make a disclosure in accordance with the mandatory legislation in force.


How much shipping fee do I pay?

For orders up to 2,000 TL, the shipping fee is 150 TL. Shipping is free for orders of 2,000 TL and above.

How long does it take for my product to reach me?

We will deliver your order to the cargo within 1 business day unless there is an adverse event. Then, the delivery time to your address usually varies between 3-5 business days, depending on the density of the cargo branches.

How do I track my cargo?

After your package is delivered to cargo, your shipment tracking number will be sent to you via e-mail and SMS. You can track package movements on the cargo company's website.

Do you deliver all over Turkey?

We work with Yurtiçi Kargo, a company that delivers to the most points within Turkey's borders.

What can I do if my order does not arrive?

If you cannot be at your address on the day of arrival, your shipment will be delivered to the distribution office of the cargo company. Shipments that are not received from the distribution office within 3 business days are returned to us. We will try to reach you for the products returned to us, we can send them again. If we cannot reach you, the order will be canceled and the fee will be refunded as you paid.

Return & Exchange

What is your return policy?

Within 14 days from the delivery date, you can return products that have not been used, their labels have not been removed, their resaleability is intact, and their accessories are complete. Returns that do not comply with these conditions will not be accepted and will be sent back to you with payment.

Do I pay a fee when making a return?

Returns and exchanges are completely free.

How do I return the product?

What you need to do to start the Return/Exchange process:
1- Click here and enter your order details. The order number can be found in the order confirmation email.
2- Select the products, the action to be taken, and the reasons.
3- Send the products to us according to the instructions in the e-mail that will be sent to you at the end of the transaction confirmation.

How should I package the product I will return?

We recommend that you send the products in the original box they came in. However, if this is not possible, please find a suitable box or package so that it reaches us in good condition.

How long does it take to receive my refund?

After the received returns are checked, we process the refund immediately. It may take up to 3-15 business days for it to be reflected on your statement, depending on your bank.